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At Brandstylerange, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products, requesting exchanges, and obtaining refunds. We strive to make the return process as straightforward and convenient as possible while maintaining fair practices for all customers.
By making a purchase from us, you acknowledge that you have read, understood, and agree to this Return Policy. Please review this policy carefully before making a purchase.
You may return most items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, items must be in their original condition, unused, and in the original packaging with all tags and labels attached. Custom or personalized items may have different return policies as specified at the time of purchase.
To qualify for a return, your item must meet the following conditions:
Certain items cannot be returned for hygiene, safety, or practical reasons, including:
To initiate a return, please follow these steps:
All returns must be authorized before shipping. Please do not return items without first contacting us and receiving a return authorization number. Unauthorized returns may not be accepted or may be subject to delays in processing.
Items must be securely packaged to prevent damage during transit. We recommend using the original packaging when possible. You are responsible for return shipping costs unless the return is due to our error (such as receiving a defective or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Refunds will be issued for the purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your order, the actual shipping cost may be deducted from your refund.
In certain situations, only partial refunds may be granted:
If you have not received your refund within the specified timeframe, please:
We accept exchanges for items of equal or lesser value. If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability.
To request an exchange:
If the replacement item costs more than the original item, you will be charged the difference. If the replacement item costs less, we will refund the difference to your original payment method.
If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly. Please provide photographs of the damage and the original packaging to expedite the process.
For damaged or defective items, we offer the following options:
We will provide a prepaid return shipping label for damaged or defective items. You will not be responsible for return shipping costs in these cases.
If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item. We apologize for any inconvenience and will work to resolve the issue as quickly as possible.
You may cancel your order within 24 hours of placing it for a full refund, provided the item has not yet shipped. Once an item has shipped, you must follow the standard return process.
To cancel an order, please contact us as soon as possible with your order number. We will confirm the cancellation and process your refund within 3-5 business days.
International customers are responsible for all return shipping costs, customs fees, and duties. Refunds for international orders will be issued in the original currency, and exchange rate fluctuations may affect the refund amount. Please contact us before returning international orders to receive specific instructions.
We do not charge restocking fees for standard returns. However, restocking fees may apply to large or bulky items, custom orders, or items returned outside the standard return window. Any applicable restocking fees will be communicated to you before you complete the return process.
For interior design and styling services, cancellations must be made at least 48 hours before the scheduled appointment. Cancellations made with less than 48 hours notice may be subject to a cancellation fee. Refunds for services will be prorated based on work completed.
Initial consultation fees are non-refundable but may be applied as a credit toward future services if you decide to proceed with a project within 90 days.
If you have questions about our Return Policy or need assistance with a return, please contact us:
Brandstylerange
West Elm, 2 Henry Adams St
San Francisco, CA 94103
United States
Phone: +1 415-864-1600
Email: business@brandstylerange.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM PST, and Saturday, 10:00 AM to 4:00 PM PST.
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.